Shipping policy
SHIPPING POLICY
At Soft BY MA, we aim to deliver your pieces with care, speed, and reliability.
Below you will find detailed information regarding our shipping rates, delivery times, and policies.
1. Processing Time
Orders placed before 15:00 (CET) on business days are shipped the same day.
All orders are processed within 1–2 business days.
During launches, promotions, or high-demand periods, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
Once an order has been shipped, the customer will receive a shipping confirmation email containing tracking information.
2. Shipping Rates
Shipping costs are calculated based on your delivery location and selected shipping method.
The Netherlands
For orders under €100
Standard Shipping: €6.95
For orders of €100 or more
Free Standard Shipping
Europe
For orders under €100
Standard Shipping: €14.99
For orders of €100 or more
Free Standard Shipping
Switzerland (Non-EU)
For orders under €100
Standard Shipping: €19.99
For orders of €100 or more
Free Standard Shipping
3. Estimated Delivery Times
Delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, or other factors beyond our control.
The Netherlands
Standard: 1–3 business days after dispatch
Express: 1–2 business days after dispatch
Europe
Standard: 3–7 business days after dispatch
Express: 2–4 business days after dispatch
Switzerland
Standard: 3–6 business days after dispatch
Delivery times may vary due to customs processing and courier performance.
4. Customs, Duties & Taxes
For orders within the European Union, VAT is included where applicable.
For shipments to countries outside the European Union, customs duties, import taxes, or additional fees may apply. These charges are determined by the destination country and are the responsibility of the customer.
Soft BY MA is not responsible for delays caused by customs authorities.
5. Switzerland Orders
Orders shipped to Switzerland may be subject to Swiss import VAT, customs duties, and courier handling fees upon arrival.
As Switzerland is not part of the European Union, shipments are exported from the Netherlands on a Delivered At Place (DAP) basis.
This means:
• Any applicable import VAT, customs duties, or courier handling fees are the responsibility of the customer
• These charges may be collected by the courier before or upon delivery
Soft BY MA is not responsible for delays caused by Swiss customs authorities.
If import charges are refused and the shipment is returned to us, the original shipping costs and any return shipping or administrative fees may be deducted from the refund.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to become active.
7. Delivery Responsibility
Please ensure that your shipping address is correct at checkout. Soft BY MA is not responsible for orders delivered to incorrectly provided addresses.
We are not liable for:
• Lost or stolen packages after confirmed delivery
• Courier delays
• Delivery interruptions caused by events beyond our control
If your tracking information states that your package has been delivered but you have not received it, please contact the courier directly. We will assist where reasonably possible.
8. Undeliverable or Returned Packages
If a package is returned to us due to:
• Incorrect or incomplete address
• Failed delivery attempts
• Refusal of delivery
You may be responsible for additional shipping charges to resend the package.
