Buy Any Top — Get 20% Off Leggings  ✦  Spring / Summer 2026 Collection Is Here  ✦  Free Shipping on Orders Over €99  ✦  30-Day Hassle-Free Returns  ✦  Same-Day Dispatch Before 15:00  ✦  Buy Any Top — Get 20% Off Leggings  ✦  Spring / Summer 2026 Collection Is Here  ✦  Free Shipping on Orders Over €99  ✦  30-Day Hassle-Free Returns  ✦  Same-Day Dispatch Before 15:00  ✦ 

Refund policy

RETURN & REFUND POLICY

At Soft BY MA, we want you to love your purchase. If something isn’t quite right, we’re here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • With all tags attached

  • In its original packaging

  • Accompanied by proof of purchase

To start a return, please contact us at support@softbyma.com. Returns must be requested before being sent back. Items returned without prior authorization will not be accepted.

Return address:

De Nieuwe Erven 3

Unit 14520

5431 NV Cuijk

The Netherlands

2. European Union – Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

This statutory right of withdrawal is included within our 30-day return period.

If you exercise your right of withdrawal within 14 days:

  • We will refund the full purchase price of the returned item(s)

  • We will refund the original standard shipping costs (if applicable)

  • Express or upgraded shipping costs are non-refundable

You are responsible for the cost of returning the goods, unless the item is defective or incorrect.

Returned items must meet the eligibility conditions stated above.

Nothing in this policy limits your statutory rights under applicable consumer protection law.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items marked as final sale (after the 14-day statutory withdrawal period has expired)

  • Products that are sealed for hygiene reasons and have been unsealed after delivery

4. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@softbyma.com so we can resolve the issue.

5. Exchanges

We do not offer direct exchanges. To receive a different item, please return your original item and place a new order once your return has been approved.

6. Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved:

  • Refunds will be issued to your original payment method

  • Refunds are processed within 10 business days

  • Your bank or payment provider may require additional time to post the refund

If more than 15 business days have passed since approval, please contact us at support@softbyma.com.