Help & Info
Frequently Asked Questions
Everything you need to know about Soft By MA.
We offer XS, S, M, L, and XL. Our pieces have 4-way stretch — if between sizes, size up for a relaxed fit or down for a more sculpted look. See our full size guide for measurements.
Hand wash cold with a gentle detergent, lay flat to dry. Avoid tumble drying and ironing directly on prints. Proper care ensures your pieces stay buttery-soft wash after wash.
Yes! Free delivery on all orders over €99. Orders placed before 15:00 ship the same day. Delivery takes 2–5 business days within the EU.
We offer 30-day hassle-free returns. Items must be unworn, unwashed, and in original condition with tags attached. Start your return through our easy returns portal — no printer needed.
Enter your code at checkout in the 'Discount code' field. Our bundle discount (20% off leggings when you buy a top) is applied automatically — no code needed.
We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Klarna (Buy Now, Pay Later). All payments are SSL-encrypted and fully secure.
Once your order ships, you'll receive a tracking email with your tracking number. All orders include tracked shipping at no extra cost.
Yes — contact us at hello@softbyma.com within 30 days and we'll get you the right size. Exchanges are subject to availability.
